Account & data deletion
You can request deletion of your Sahelna account and the personal data associated with it. This page explains what is deleted and how to submit a request.
How to request deletion
- Email [email protected] from the address linked to your account if available, or use the button below.
- Include the phone number registered in the app (required for verification).
- State clearly that you want your account and associated data deleted.
What we delete
When we process your request, we delete or anonymize the following data linked to your account:
- Account information (name, phone number, email address)
- Push notification token (FCM) linked to your device
- Saved favorite places
- Your ratings and reviews
- Notification preferences and account settings
- Place submissions or edit requests tied to your account
What we may retain temporarily
- Anonymized security or technical logs to prevent abuse
- Data we are legally required to keep for a limited period
- Public content that was published before deletion (such as published reviews), with your identity removed or hidden where applicable
Processing time
We process deletion requests within 30 days after verifying your identity. We may contact you to confirm your phone number before completing deletion.